Warranty Policy

We understand that an ergonomic chair is your comfort companion all day long. Even beyond the warranty period, we will do our best to assist you with any issues, so you can enjoy worry-free use.
Your comfort is our responsibility, and we're always here for you.

 

Warranty Coverage

Free replacementparts for chair components,including the backrest, seat cushion,gas lift cylinder, and wheels due to manufacturing defects under normal use.

Consumable tools(e.g..Allenwrench) are not covered.

Warrant Period: 3 year from the date ofpurchase, verified by proof of purchase. The coverage applies only to manufacturing defects and damage occurring under normal usage conditions.

 

Warranty Conditions

The warrantyis valid only if:

• The product is assembled and used according to the provided instructions.
• Nounauthorized modifications,repairs,or disassembly have been performed.
• The product was purchased through ofhcial channels, such as cabevibe's official website or authorized retailers.
• Proof of purchase (Order number or electronic receipt) is provided.

 

Warranty Exclusions

The warranty does not cover:

• Failure to provide proof of damage (original photos or video required).
• Damage caused by improper use (e.g.,sitting on the armrest, single-leg balancing).
• Unauthorized third-party modifications, disassembly, or repairs.
• Damage caused by extreme environmental conditions (e.g.,humidity,excessive heat) or natural disasters.
• Normal wear and tear (e.g.,cushion compression,surface scratches).

 

Claim Process

To file a warranty claim:

• Contact us at support@cabevibe.com.
• Provide your order number, purchase date, clear photos/videos ofthe damaged part.
• Our support team will respond within 48 hours.
• If the claim is approved,we will send replacement parts or suggest a suitable solution.